Shipping policy

Last updated: May 2026

Era69 currently ships to U.S. addresses only.

Orders are processed within 1–3 business days after payment is confirmed, unless the item is listed as a pre-order. Business days do not include weekends or holidays.

Standard U.S. shipping is $4.99.

Free U.S. shipping is available on orders over $69, unless otherwise stated at checkout.

Shipping rates and any available promotions will be shown at checkout before you place your order.

Once your order ships, you will receive a confirmation email with tracking information.

Standard delivery is estimated to take 3–8 business days after your order has shipped. Delivery times are estimates and may vary because of carrier delays, weather, holidays, location, or other events outside our control.

Pre-Orders

If an item is sold as a pre-order, the estimated shipping window will be shown on the product page, checkout page, or order confirmation.

If there is a significant delay before your order ships, we will contact you using the information provided at checkout and give you the option to continue waiting or cancel for a refund.

Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order.

Era69 is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If an order is returned to us because of an incorrect address, we may offer to reship it. Additional shipping fees may apply.

Marked Delivered, Lost, or Stolen Packages

If tracking shows your package was delivered but you have not received it, please allow 2 business days for the package to appear. Carriers sometimes mark packages delivered before final delivery.

Please also check with your household, neighbors, building staff, mailroom, or local carrier.

If the package still has not arrived, contact us at support@era69.co and we will review the situation.

Damaged, Leaking, or Incorrect Orders

If your order arrives damaged, leaking, defective, or incorrect, contact us within 7 days of delivery at support@era69.co.

Please include your order number, a photo of the item, a photo of the packaging, and a brief description of the issue.

Order Changes and Cancellations

Orders can only be changed or cancelled before they are processed or shipped.

Once an order has been processed, fulfilled, or shipped, we cannot guarantee changes or cancellations.

Contact Us

Era69 LLC
Email: support@era69.co